General Return Policy
Return for refund within: 30 days
Return for replacement: as per specified in the product description
Restocking fee may apply: 15% of the Final price
Here are the rules to follow for your return:
You must request a return for refund within 30 days after the invoice date. No refunds are issued after 30 days (45 days for international customers).
Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Fiberise.com will not be responsible for any shipping loss.
The customer must inform Fiberise.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Fiberise.com will not reimburse any customer for the shipping cost of a returned product.
Please allow 2-7 business days to process your return.
Fiberise.com reserves the right to refuse service that would void the return policy.
We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
You may return most items sold by Fiberise.com within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.
We cannot accept returns of certain items for a refund, including:
Any item that is returned after the 30 day grace period.
Any item that is not in its original condition, is physically damaged, or is missing parts.
Return Policy for Exchange or Replacement
At Fiberise.com, we offer a different return warranty according to product type. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Fiberise.
A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
Canceled orders or address errors
For any refused package or any returns to Fiberise.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.
You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted to [email protected] Fiberise.com will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to Fiberise. Please enter the order number on the RMA request form.
Customers are responsible for shipping any returned products to Fiberise.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition. Fiberise.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
Photo of the packing envelope/box
Photo of the packing list
Photo of the damage/incorrect item
Customers may send the above information to [email protected] A representative will review the order and respond within 48 hours.
All returns require a Return Merchandise Authorization (RMA) number. Fiberise will not accept any return without the RMA number. The package will be returned at the sender’s expense.
Product Specific Return Policy
Some products may not be eligible for Fiberise’s General Return Policy. The specific return policy and warranty information are listed on the item's page.
Limited Repair/Replacement Only Return Policy
Return for refund: (N/A) Non-refundable
Return for replacement: One year or otherwise specified
If the website mentioned the item may be returned for “Replacement Only”, the item is Non-refundable. Please return the product within one year of the invoice date, unless otherwise specified on the item's page.
Manufacturer Warranty Only Policy
Return for refund:(N/A) Non-refundable
Return for replacement: Through Manufacturer
Fiberise.com does not accept return for the Manufacturer Warranty Only products. If the product is covered by the Manufacturer Warranty, the warranty information will be stated on the item's page. End users may request replacement/repair service through the Manufacturer directly.
For further assistance please e-mail [email protected]
June 1, 2011